If we made a mistake on your order simply call customer service or email and we will fix any problem immediately.

    • How do I return items?

*Call or Email for an RMA #
To return items please include your:
-Order number
-RMA #
-Phone number
-Note indicating if you are returning for credit or replacement

Mail or ship the items to:
Tri-City Bolt & Screw
10380 US Highway 19 North
Pinellas Park, Fl 33782

    • Is there a restocking fee or will I receive full credit?

FULL CREDIT will be given for the cost of the parts if:
-Parts are returned within 30 days of purchase
-Parts are unused, complete and in the original packaging
-Original order # and RMA # are referenced with your return

CREDIT will only be given if an RMA is issued.

SHIPPING CREDIT will be given if we have made a mistake on your order and parts are returned according to the FULL CREDIT criteria listed above.

    • What if my order was damaged?

Contact us immediately and SAVE ALL PACKAGING. We will advise you what to do and how we will correct it.

RE-STOCK FEES are only applied to special orders and are not subject to purchases made online.

    • When will I get my refund?

Returns are typically processed within 5 business days from receipt of returned material. Once we issue the credit it may take up to a full billing cycle to appear on your credit card statement.

If you have any questions about our return policy, please contact customer service. Customer service hours are 7am – 5pm Monday through Friday, EST, and 8am – 12pm Saturday.

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